It is important the telephone
number you register is accurate as we may call you to confirm your order prior
to dispatch.
Australian
Domestic Shipping (Clothing, Accessories & Footwear)
All orders
over $100 can be shipped free using registered post for delivery within 5 business days
(non-insurable). For orders less than $100 shipping is $9.99 registered post (also
non-insurable). Next business day delivery can be purchased for $9.99 to all
major capital cities. Delivery to rural areas may take up to 2-3 days. (Order
must be received prior to 3pm EST to be delivered next day). Please note that
insurance is not included with these delivery options. Insurance can be
purchased for a flat rate of $10 for orders up to and including $200. A further
$2.50 is then payable per $100 above the original $200. For example if you wish
to insure an item worth $300 the insurance charge will be $12.50.
Please note that LAX accepts no
liability for any loss or damage to goods while in transit. We will of course
package your purchase with the upmost care. However due to factors beyond our
control we recommend purchasing insurance on all purchases.
International
Shipping (Clothing & Accessories)
International registered Air Mail
is charged at a flat rate of $20 and will take 3-10 business days depending on the
destination.
Express courier International is
charged at a flat rate of $50 and will take 2 – 4 business days.
International
Shipping (Footwear)
International registered Air Mail
is charged at a flat rate of $40 and will take 3-10 business days depending on the
destination.
Express courier International is
charged at a flat rate of $80 and will take 2 – 4 business days.
Returns
General
Terms & Requirements for Returns/Exchanges
Customer satisfaction is our
highest priority so please the following conditions carefully:
· Any
item once purchased may be returned excluding underwear, swimwear.
· All items must be returned in new
and unused condition, with all tags attached – note: the garment may be tried
on, however it may not be worn for an extended period.
· The specialty LAX tag must remain on
the item otherwise it cannot be returned.
· A request for a refund or exchange must
be made within 5 days of delivery.
· Once
purchased, sale items cannot be returned.
Australian
Return Policy
Any items ordered may be returned
at the cost of the purchaser. To return an item please email customerservice@laxfashion.com.au indicating that you wish to do so along with the
relevant details of your order. The items for return must be received by
LAXfashion.com.au within 5 business days of the notification of return. Once
the item is received by LAXfashion.com.au and is deemed to meet the General Terms & Requirements for
Returns/Exchanges, a refund or exchange will be issued within 48 hours. Items
which are not posted within the time frame will not be accepted and will result
in the items being returned to the customer at a cost of $20.
International
Return Policy
Items to be returned from outside
Australia must be returned via registered air mail and must be authorised by
LAXfashion.com.au via email to customerservice@laxfashion.com.au. All return freight charges must be covered by the
purchaser. In the event of an exchange the LAXfashion.com.au will offer the
purchaser 50% off the standard shipping charges to send the exchanged item. Items
must be received no later than 10 days after the item for return or exchange is
sent. Returns received outside this time frame will be sent back to the
purchaser at the purchaser’s expense. Once the item is received by LAXfashion.com.au
and is deemed to meet the General Terms
& Requirements for Returns/Exchanges, a refund or exchange will be issued
within 5 business days.
